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HPL Reference Training

A blog for training new HPL reference librarians at Regional Library facilities.

About Houston Public Library

  • Vision, Mission, and Values of HPL
  • Customer Service Job Duty
  • Customer Service Commitment
  • FY09 Goals and Objectives
  • District Map
  • HPL Organization Chart (unofficial)

Getting Started Links

  • Orientation Wiki
  • New Reference Staff Checklist
  • Revised Checklist (in Word Format)
  • Checklist (in Word Format via HPL Wiki)
  • HPL Intranet
  • HPL Web Page
  • HPL Catalog

Day to Day Operations

  • NL Opening and Closing Guidelines
  • Deposit Slip (Read Only)
  • Book Sale Deposit Slip (Read Only)
  • HPL Telephone Etiquette Guidelines
  • Reference Questions vs. Directional Questions
  • Patron Comment Forms
  • Meeting Room Request Forms
  • Inter Library Loan (ILL)
  • Sprocket (Building and Maintenance Issues)
  • Sprocket Instructions

Thursday, December 4, 2008

Welcome

Welcome to the world of reference at Houston Public Library!
Posted by HPL Reference Training at 11:03 AM No comments:
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Reference Training Sites

  • Alternative Basic Library Education (ABLE)
  • Supplemental Alternative Basic Library Education (SABLE)
  • Ohio Reference Excellence on the Web (ORE)
  • Nebraska STAR Reference Manual
  • Minnesota Opportunites for Reference Excellence (MORE)
  • Reference 1-2-3 (HALS)

City of Houston Links

  • COH Human Resources
  • COH Benefits
  • E. B. Cape Center
  • Employee Guide
  • Employee Assistance Program (EAP)
  • Employee Self Service
  • Worker's Compensation

Circulation Functions (Courtesy of Technical Services)

  • Circulation Policies
  • Registering New Customers
  • Check In
  • Computer Use Only Cards
  • Circulating Laptop Procedures
  • Laptop form (Customers)
  • Paying Fines Online
  • Paging Slips and Title List
  • Placing Missing Items on On Search List
  • Clearing the Hold Shelf
  • Overdue Notice Schedule
  • Handling 3M Alarms

Blog Archive

  • ►  2016 (1)
    • ►  October (1)
  • ▼  2008 (1)
    • ▼  December (1)
      • Welcome

Contributors

  • Collier Regional
  • HPL Reference Training
  • Laurie Covington
  • Suzanne